It is critical to ensure that ongoing and timely support for
guarantees its high availability, high performance and high service levels, at the
Prosys Incorporation application management services are designed to offer
company the freedom and cost-efficiencies of reliably outsourcing the maintenance and enhancement
of Prosys Incorporation solutions. Aimed at maximizing the functionality of Finacle,
these services ensure that the company's solutions evolve as its business does. The
application management services ensure that Prosys Incorporation solutions are managed
and operated on a 24X7 basis, in a highly available and secure environment to transact
business efficiently. Services are also provided for customization management.
The application management services are premised on the ITIL frameworks approach
and leverage the Prosys Incorporation Knowledge Management repository. The services
are delivered in accordance with a structured maintenance plan that identifies and
removes potential threats to the overall system stability. There is strong emphasis
on performance measurement and change management. The services are bound by clearly
defined mutually agreed service levels and adhere to CMMI level-5 processes.
After production deployment, an application needs to be
managed and maintained on
an on-going basis. Application management involves stabilizing, sustaining and growing
an application on a sustainable basis that meets the growing needs of the end users.
Applications, that are unstable or are divergent from the needs of business users,
can have a huge impact on business and on IT.
It is, therefore, critical that business applications are managed proactively by
a team that is dedicated to the purpose of managing and growing the application.
Prosys Incorporation provides a wide range of services required to manage a portfolio
of business applications on a sustainable basis and in a cost-effective manner.
We can set up a program for holistically managing an application and provide the
following set of services:
- Defect resolution
- Quality Control
- Development of Enhancements
- Application Monitoring and Control
Our Application management services are delivered through a set of SLAs agreed to
between the customers and the service provider. These SLAs are defined in terms
of responsiveness, team stabilization, application stabilization, quality, etc and
usually vary based on the nature and usage of the application. We work closely with
our customers to define the appropriate SLAs that will meet the objectives of the
customers. Once the SLAs are defined, we create systems to ensure that data is tracked
on a real-time basis for development of the required SLA reports.
Global Delivery Model
Our Application Management services are executed in a global delivery model (with
a combination or onsite and offshore resources based either in Singapore or in India).
The key advantage of the global delivery model is the “round-the-clock” support.
One can create a 24x7 or 24x5 or 16x5 support organization using a global team.
Such a support will be very expensive with a completely US-only team. Apart from
this, there are several other advantages of a global delivery model and low-cost
being a key one.
Strong Application Management Process
Structured and smooth operational processes are extremely critical in an application
management engagement. As such services are delivered using a global team, it is
important to have processes that ensure strong communication and collaboration among
the team members and the customer. Prosys Incorporation has a well defined and tested
processes to support our application management services.
Application Management services require good technical skills as well as an ability
to debug programs and come to solutions. People have to sometimes work under time
pressures to deliver workarounds / solutions to critical problems. This service
requires a special kind of problem solving abilities and communication skills. We
recognize this difference and work towards consciously staffing our engagements
with people with right skills.
Close Client Coordination
Any outsourcing arrangement is a long-term partnership and we work proactively to
ensure that our partnership continues to run smoothly and we meet and exceed the
hard and soft expectations of our customers and business users. We keep the delivery
process and team highly transparent to the customer and customer representatives
are involved in all the key engagement level decisions. This ensures that our service
is always in line with customer expectations.